Policies 110-Day Trial
-The 110-Day Trial begins on the date the order is delivered.
-Customers are entitled to return their FlexPBX Phone Handsets System, in good condition, after their 60th day, and before their 111th day.
-DAGI will cover all shipping costs (if applicable) and issue a full refund (if applicable) within two business days of pickup confirmation.
-Each business, as defined by name, address, payment method, or other identifying information, is entitled to one 110-Day Trial.
-Exisiting customers will be granted an additional 110-Day Trial on a new DAGI FlexPBX Phone System purchase provided they have completed their original 110-Day Trial without initiating a return. DAGI reserves the right to deny a 110-Day Trial to a customer where a phone system from a prior transaction has been returned.
-Phone systems returned under the 110-Day Trial must be in good condition. DAGI will not accept a return if: the products are found to have been tampered with or misused by the purchaser beyond reasonable wear; have been physically damaged intentionally or unintentionally by, but not limited to, scratches, scuffs, cracks, burns, cuts, water, or stains; or otherwise damaged.
Returning your phones system
-Once we receive your return request, we will help you gather the necessary information (including pictures of all your DAGI Phones to ensure the equipment is returned and to verify condition) and provide you with instructions about how to prepare your products for return. You will need the original box (or any other protective covering) to prepare it for pick-up.
-We will strive to have return shipping labels sent to you by email within two business days after the required information has been received, it could, in some cases, take up to ten business days.
-Additional shipping charges may apply if the DAGI FlexPBX Phone system has been moved from the original shipping/delivery destination, or if the original shipping/delivery destination is in a remote location.
-Please contact us for more information.
General Return Policy
-DAGI FlexPBX Phone Systems and relevant Hardware, can be returned for a full refund within 14 days of receipt, as long as they are in their original, unopened packaging, and DAGI has organized the return transportation.
-If you have ordered an incorrect device, DAGI will offer a courtesy exchange IF YOUR PRODUCT IS UNOPENED, for just the cost of delivery.
-DAGI will not reimburse third-party shipping or third-party I.T. Company expenses organized by the customer.
-DAGI processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. -To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship/delivery orders as quickly as possible, but cannot guarantee order cancellation before shipment.
-If you change your mind while your order is in transit, contact us, refuse delivery, and request that the item be “returned to sender”.
-Refunds will be issued as described in the General Return Policy.
Refunds are issued within two business days after the returning product has been received. Refunds are applied to the credit card or PayPal account used for the original purchase. Refunds can take up to 14 business days to be reflected on your financial records. The additional 10% will be issued via cheque or e-transfer.